Communication
In ContactsLaw, the term communication describes the various methods by which a contact can be reached, their preferences and whether they inherit any such details from related contacts.
Telephone
ContactsLaw uses the location of the business to automatically format, simplify and expand telephone numbers you enter.
You can assign a particular label to any telephone number, either selecting from a predefined type or providing your own description.
Clicking on a telephone number hyperlink in the Desktop App will start a new outgoing call (if telephony integration is enabled). You can right-click the link for additional options, such as explicitly controlling whether time is recorded for the call.
Facsimile
Fax numbers benefit from the same features as ordinary telephone numbers.
Clicking on a fax number in the Desktop App will create a document using the configured fax template.
Communicating with contacts via email provides access to the widest number of features in ContactsLaw and is the most convenient and streamlined method.
Clicking on an email address in the Desktop App will create a document using the configured email template.
Website
ContactsLaw also captures the websites (URLs) of your contacts. This is particularly useful for banks, creditors, and other organisations your practice does business with.
Preferred Entries
Often, several entries of a given type (e.g. Telephone) will be stored against a contact, you can mark the one which is preferred. When communications are leveraged by templates and other features, the preferred entry is always selected first.
Inheritance
You can inherit communication entries from any related contact. The inherited details will remain stored against the contact until the relationship is changed or removed. Any changes to the related contact's details will be reflected in the inherited details.